It is lucrative to invest in organisational structure and mastering of processes. As customer one realises quickly which company suffers from erroneous processes. Where a customer feels entirely satisfied the processes are normally well managed. It has proven reasonable to split up the totality of all processes into management processes, value creating processes (core processes) and supporting processes.
Today process flows can be supervised by IT Tools like ERP Programmes and be linked to a controlling cockpit. In this way the management disposes of full process quality control at all times.
It helps talking to us, if process quality is not efficient. We have a lot of experience in defining, describing and implementing of processes with all the bells and whistles.